Kashish Khanna
Available for enterprise roles

Kashish Khanna

Enterprise Customer Success Manager

Revenue-focused CSM with 4+ years owning INR 15+ Cr ARR portfolios. I turn enterprise relationships into compounding growth engines — through executive alignment, predictive health modeling, and strategic commercial negotiation.

₹15Cr
ARR Owned
110%+
Net Revenue Retention
4+
Years B2B SaaS
→ Get in Touch LinkedIn Profile
Portfolio Performance
₹3.2 Cr
Strategic renewal @ 12% price uplift
Churn Reduction-20%
Time-to-Value-20%
Portfolio Retention+35%
NRR Track Record
110%+
Consistently delivered
QBRs Led
100+
CXO-level engagements across BFSI
Enterprise Account Management
BFSI SaaS ✦
ARR Ownership & Renewal Forecasting
Net Revenue Retention ✦
Executive Stakeholder Management
Churn Risk Mitigation ✦
Commercial Negotiation
Strategic Account Planning ✦
Enterprise Account Management
BFSI SaaS ✦
ARR Ownership & Renewal Forecasting
Net Revenue Retention ✦
Executive Stakeholder Management
Churn Risk Mitigation ✦
Commercial Negotiation
Strategic Account Planning ✦
Career Timeline

Where I've
Made Impact

Leegality
Enterprise CSM — Growth
Apr 2024 — Present
Current Role
  • Own INR 15+ Cr ARR across 30+ enterprise BFSI and NBFC accounts with full renewal forecasting and expansion responsibility
  • Closed INR 3.2 Cr multi-year strategic renewal at 12% price uplift under competitive displacement pressure
  • Drive structured account plans including branch rollouts, workflow scaling, and commercial license restructuring
  • Reduced churn exposure by 20% through predictive health scoring, adoption analytics, and executive escalation
  • Led 100+ CXO-level QBRs translating compliance mandates into measurable ROI and long-term digital strategy
Leegality
CSM — Implementation
Jun 2023 — Jun 2024
  • Led 50+ enterprise BFSI implementations including API integrations and secure workflow configurations
  • Reduced Time-to-Value by 20% using milestone-based onboarding governance and executive visibility dashboards
  • Partnered with Legal, Risk, Compliance, and IT stakeholders to accelerate enterprise adoption
  • Delivered 150+ executive demos and enablement workshops to drive workflow penetration and stakeholder buy-in
LimeChat
Customer Success Manager
Jan 2022 — Apr 2023
  • Managed INR 8+ Cr ARR portfolio across enterprise and D2C brands with 90%+ gross renewal rate
  • Improved portfolio retention by 35% through lifecycle governance and proactive churn mitigation
  • Drove 8% month-on-month GMV growth by aligning automation strategy with revenue KPIs
  • Increased NPS by 25% via executive engagement and structured value realization frameworks
FIS Global
Operations — US Market
Mar 2021 — Dec 2021
  • Managed enterprise escalations across US financial services clients maintaining 90%+ SLA compliance
  • Improved customer satisfaction by 15% through structured root-cause diagnostics and resolution frameworks
  • Reduced repeat escalations by implementing process standardization and workflow optimization
  • Strengthened stakeholder communication cadence improving retention stability across key accounts
By the Numbers

Measurable
Outcomes

Every metric tells a story of systematic value creation — from predictive churn models to multi-year renewals.

💰
₹15Cr+
ARR portfolio managed with full renewal and expansion ownership
📈
110%+
Net Revenue Retention — consistently above industry benchmarks
🤝
100+
CXO-level QBRs led across BFSI and NBFC enterprise accounts
🛡
-20%
Churn exposure reduction via predictive health scoring
⚡
-20%
Time-to-Value reduction through milestone-based onboarding governance
🚀
+35%
Portfolio retention improvement at LimeChat through lifecycle governance
📊
8%
Month-on-month GMV growth driven by automation and revenue KPI alignment
⭐
+25%
NPS improvement through structured executive engagement frameworks
Domain Expertise

Deep BFSI
Knowledge

01
Regulatory Compliance Translation
Convert complex compliance mandates — RBI, SEBI, IRDAI — into measurable ROI frameworks that resonate with CXO stakeholders and justify technology spend.
02
Enterprise API Integration
Led 50+ complex enterprise implementations including API integrations, secure workflow configurations, and multi-system orchestration within regulated environments.
03
Commercial Negotiation
Structured and closed multi-year enterprise renewals at price premiums — even under active competitive displacement — through value-anchored commercial negotiation.
04
Predictive Health Modeling
Built and operated customer health scoring systems that identify churn signals 60-90 days out — enabling proactive intervention before risk becomes loss.
05
Multi-Stakeholder Governance
Navigated complex BFSI decision trees involving Legal, Risk, Compliance, IT, and C-Suite — aligning competing priorities into unified account growth strategies.
06
Digital Transformation Strategy
Partnered with BFSI leaders to architect long-term digital workflow strategies, translating enterprise scale ambitions into phased, measurable adoption roadmaps.
Capabilities

Core Skills &
Toolstack

Core Competencies
Enterprise Account ManagementARR OwnershipRenewal ForecastingNet Revenue RetentionExpansion & UpsellCommercial NegotiationChurn Risk MitigationExecutive Stakeholder ManagementStrategic Account PlanningBFSI SaaS GovernanceQBR FacilitationValue Realization Frameworks
Tools & Technology
SalesforceGainsightMixpanelTableauMetabasePostmanRetoolClickUpAPI IntegrationHealth ScoringAnalytics & ReportingSLA Management
Industry Verticals
Banking & Finance (BFSI)NBFCFintech SaaSD2C BrandsUS Financial ServiceseSignature / LegaltechConversational Commerce
Education
B.Tech, Computer Science
Maharshi Dayanand University
Technical foundation enabling deep collaboration with IT and engineering teams during complex enterprise integrations — bridging business outcomes and technical execution.
Open to Opportunities

Let's Build
Something Great

Looking for an Enterprise CSM who owns revenue and drives growth? Let's talk.

✉ kashishkhanna00090@gmail.com 📱 +91-7011598884 💼 linkedin.com/in/khannakashish